A small coffee shop recently opened in my town and I visit them every day for coffee and sometimes a pastry. Because I enjoy the food and I appreciate being able to have a friendly conversation with the owner, and occasionally get a free refill on coffee, I like to leave a tip in the jar. Sometimes I’m even given free pastries, which are wonderful fresh-baked creations by the owner’s wife, typically sold for a few dollars. I’ve even been given whole loaves of bread for free.
Here is where my dilemma comes in. I don’t like to go around looking for hand-outs or expecting gifts; I prefer to pay for whatever I receive. However, I understand and respect that people like to give gifts without expecting anything in return. I’m the same way.
I understand that the coffee shop owner and his wife are likely allowing me their extra goods because it creates customer loyalty and it is also a sign of their appreciation for my patronage. I tend to feel guilty for receiving as much as I do from them because I feel like I’m not doing anything to really deserve it. I’m not sure how to adequately express my genuine thanks in return.
I want to give them more tips, but is that not being respectful of their act of giving a gift? What might be the best way to show my thanks, in addition to continuing to purchase my usual coffee and treats?
Thank you very much for your time and consideration!
While you may very well live downtown in a major metropolis, in our minds we’re conjuring up a rural small-town atmosphere. Either way, your dilemma is a wonderful one to have.
We want to be clear that had you told us that a friend of yours worked for a cafe and kept on giving you freebies, that would be a completely different question. However, in your case, the owners are the ones giving you gifts. We think you are right to recognize their appreciation of your patronage as well as their desire to foster customer loyalty.