reputation

Kindergarten Lessons for Teens

Some book titles provide value even if you never read the book. (It’s quite possible that for some books, the title is the best part.) I never read All I Need to Know I Learned in Kindergarten by Robert Fulghum, but the title sticks in my mind as a clever one. I don’t know if,...

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What an overreaction!

“What an overreaction!” This exclamation came from a man who consulted me about some business problems. He was alluding to a former customer of his who angrily left him for a competitor and also bad-mouthed him to others. “We were late on a delivery and off he went on a rant,” he continued. “What an...

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