I enjoy visiting New York where I inevitably encounter many stimulating minds and meet many charming people. For a large part, though, New Yorkers are rude and customers in New York are subjected to surliness. This is not true for all cities. People in places like Nashville smile and show a desire to please.
Great customer service tends to be found in communities with healthy marriage statistics. This is no coincidence. One reason is that successful spouses are better equipped to provide exemplary customer service at work; they do it all the time at home. Furthermore, young people raised by parents in a happy marriage have learned how uplifting serving others can be. Such youngsters are more likely to serve customers with smiling enthusiasm.
Most of us have experienced truly horrid customer service. You might have been ignored by the two sales girls on the floor who are too busy giggling with one another to attend to you. It might be an arrogant public servant trying to make you feel insignificant or who sees no connection between his actions and his paycheck.