When you need to reach out to a customer-service representative of a big company (let alone a government office) it is possible that, like me, your impulse is to discover that you absolutely, no question about it, must clean out that pesky catch-all drawer in your kitchen before you can do anything else. (My husband...
I enjoy visiting New York where I inevitably encounter many stimulating minds and meet many charming people. For a large part, though, New Yorkers are rude and customers in New York are subjected to surliness. This is not true for all cities. People in places like Nashville smile and show a desire to please. Great...
There are a lot of unhappy people this week. Many who dreamed of and planned for vacations in Florida and Hawaii found themselves paying for the privilege of sitting in cold and wet climates. Others, thanks to record snowfalls on the east coast, faced cancelled trips and hours in airports or were unable to return...
