Posts tagged " bureaucracy "

Et tu, America?

June 21st, 2018 Posted by Susan's Musings 40 comments

I recently ordered something from Nordstrom and checked the box to pick it up at my local store. After arranging my schedule to make time to go get it in person, driving over, parking and waiting in line, the saleswoman couldn’t find my order. “We think it will be delivered. Here’s the number to call if you don’t get it. You’ll get a busy signal but keep dialing over and over and eventually you’ll get through.”

Well, that’s exactly what happened. Except, it didn’t happen with Nordstrom.  Had it been Nordstrom that iconic store most likely would not have messed up in the first place. Had there been an error they would not have put the onus on me to track down the missing item. There also would have been a heartfelt apology along with some compensation—perhaps a refund or a complimentary gift.

However, the above story didn’t happen with a private business such as Nordstrom. It took place at the United States Post Office.

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For Yoruba, press 6

January 30th, 2017 Posted by On Our Mind 4 comments

We were living in Washington State at a time when popular culture decided that loggers were one of the greatest threats to society. Good men lost good jobs as media and politicians treated them with disdain. Exhibit number 3,295 in why I think our government is out of control recently came in the mail. I received a six page insurance statement. One of the pages, on both sides, told me in twelve languages that I was entitled to have the statement translated. Somehow, I don’t think the insurance company decided on their own that it was a good business decision to ask me if I wanted to read what it has to say in Tagalog, Russian, Bengali or Farsi. I feel the heavy hand of government here. Now, I know people who do speak some of those languages and who might prefer to read a statement in their native language. But does every subscriber need to get a page with that information each time the company sends any notice to them? How many trees are cut down because of ludicrous government paperwork? Is it more or fewer than the number of men who lost their jobs because the same people who demand that their Congressional representatives support this ridiculous language policy also had scorn and derision for loggers?

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