While awaiting my Uber car in Minneapolis the other afternoon, I received a message saying Uber was initiating rush hour surge pricing. Almost immediately, the driver who had committed to taking me to the airport cancelled – no doubt with the intention of replacing me with a higher ‘surge’ priced fare. Needing to catch a flight, I tried again. This time all that was immediately available near my hotel was a far more expensive “Uber black car”. The driver got me to the airport promptly and comfortably, though hardly economically.
The next day, my son to whom I’d related the incident, urged me to report it to Uber. Using the app on my phone, literally within less than one minute, I registered my disappointment about the first driver’s cancellation. Less than six hours later, Christian at Uber contacted me, crediting me the difference between what I paid and what I would have paid had the first driver honored his commitment.